Business Communication S2: Course PDF

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Download free full course of Business Communication S2 PDF. Bachelor Degree in English Studies. Plus exercises, multiple-choice questions (MCQ questions), and exams with solutions and ebooks… Everything in PDF, Everything is free.

Table of Contents

Presentation over Business Communication

Business Communication s2 course pdf — Business Communication S2

Introduction

Communication is the process in which a message is sent from the sender to the receiver through a medium. The sender encodes the message and the receiver decodes it, then gives feedback.

Business Communication

Business communication differs from other types of communication not by its means but by its objectives.

Business communication is the transmission of information within the business environment. the information may be transmitted – sent and received between or among individuals.

Importance of Business Communication

Businesses depend on communication.
Good communication is key to business success.
Businesses communicate:
- Internally
- Externally

Goals of Business Communication

Getting a message through (receiver understanding)
Receiver response (feedback)
Favorable relationship
Establishing goodwill

Types of Communication

Verbal communication

In this type of communication, the professional uses language as a vehicle of communication:

Oral communication: A face-to-face interaction between the sender and the receiver
Written Communication: The sender uses the written mode to transmit his or her message (eg: writing reports and e-mails)

Non-verbal communication

When a message is communicated without using a word, the process requires nonverbal cues to be transmitted and received. eg: Facial expressions, posture, eye contact, walk, person’s voice, sign language, etc.

Communication involves both verbal and non-verbal forms!

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